FAQ

Frequently Asked Questions:

The process is simple. You order online by selecting the package that fits your needs. Each package includes Moving Boxes, Rolling Box Dolly, a Marker, Labels, and Zip Ties. We drop everything off at your current location, and then pick up the boxes and rolling dolly after you move to your new location. There are additional items that you can rent (box locks, handheld dolly, wardrobe boxes, and moving arm bands) and purchase (bubble wrap, tape, extra zip ties, moving blankets, shrink wrap, packing paper, and individual Pak N Stak Boxes).

As soon as you make your reservation, you will receive an email about your purchase (please see the attachment). A Pak N Stak team member will call you the day before your delivery and the day before your pick up. Should you need something before then, feel free to give us a call at any time at 337.837.1012!

Most customers order their boxes at least a week or two before their move to ensure that their order is reserved. You can order next day deliveries as well. Please call us about same day deliveries 337.837.1012.

Our packages are very budget friendly. They start out at $79 (1 Bedroom) and go up to $439 (5 Bedroom) plus tax. This includes drop off and pick up of the moving materials. Please visit our Pricing page page for more information.

The durable Pak N Stak box size: 27″L x 17″W x 12″H (2.83 Cubic Feet).

We are currently delivering to the Acadiana area for Free! If you are living outside of Acadiana, 31 to 60 miles out, there is a $90 delivery fee. If you live 61 to 120 miles out, there is a $140 delivery fee. We currently are not delivery more than 120 miles from our Lafayette, La location.

Should you need to reschedule the date or move the time for your delivery or pick-up, please call us as soon as possible at 337.837.1012.

Sanitation is an important aspect of our reusable boxes service. Each box is thoroughly cleaned out and wiped down with an antibacterial cleaner after every use.

Sure thing! if you are done with the moving boxes, all you have to do is give us a call, and we’ll pick up your boxes earlier than we were supposed to. There will be no refunds given if you request us to pick up your moving boxes earlier than the date that you have them reserved for. We have reserved the boxes for the timeframe that you purchased. You can reach us at 337.837.1012.

Yes, someone should be present for both the delivery and pick up of your moving supplies. Either the renter or an authorized signer (18 years or older), should be present during the drop off and pick up of the moving supplies.

Yes, you may cancel your order after placing it. Please contact us as soon as possible. If you cancel within 48 hours prior to your drop off date and time, you can receive a full refund. Any orders canceled outside of this time-frame will be charged a 30% cancellation fee on the entire order that is being canceled. All cancellations have to be done by phone. You can reach us at 337.837.1012.